{"id":11127,"date":"2021-08-03T16:55:29","date_gmt":"2021-08-03T07:55:29","guid":{"rendered":"https:\/\/sonomono.jp\/?page_id=11127"},"modified":"2022-09-15T15:40:22","modified_gmt":"2022-09-15T06:40:22","slug":"guide-cancel","status":"publish","type":"page","link":"https:\/\/sonomono.jp\/en\/guide-faq\/guide-cancel\/","title":{"rendered":"Returns \u30fbCancellations"},"content":{"rendered":"\n

Returns<\/span><\/h2>\n\n\n\n

As a general rule, we do not accept returns due to customer’s convenience or change of mind. The only acceptable reasons are product damaged or mistaken.
We take all possible measures to ensure that our products are in perfect condition before delivery. However, if you receive a damaged or different product, contact us by e-mail or phone within seven days after the product arrives. Please return it by cash on delivery. We will replace it.<\/p>\n\n\n\n

\u25c6Return deadline<\/h4>\n\n\n\n

Contact us by phone or e-mail <\/mark>within 7 days after your order arrives <\/mark>(the product must be unopened). Please note that after the seven days deadline, we will not be able to accept returns or exchange requests.<\/mark><\/p>\n\n\n\n

\u25c6Return shipping<\/h4>\n\n\n\n

In case of return or exchange due to personal reasons, the customer will bear the shipping fee. If you received an incorrect or damaged product, our company will pay the shipping cost of the replacement.<\/mark><\/p>\n\n\n\n

Back to User guide \/ FAQ<\/a> <\/i><\/span><\/p>\n\n\n\n

\n\n\n\n

Order cancellation<\/h2>\n\n\n\n

All orders are shipped automatically after confirmation. For this reason, we cannot accept cancellations, changes to the order content, or address modification. Please, confirm your order content and delivery address before confirming your order.
If you have any questions, please contact us using the customers’ dedicated phone number.<\/p>\n\n\n\n

Back to User guide \/ FAQ<\/a> <\/i><\/span><\/p>\n\n\n\n

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Online shop usage guide<\/h2>\n\n\n\n
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<\/path><\/svg><\/div>Japan Resident Orders<\/strong><\/span><\/a><\/div>\n\n\n\n
<\/rect><\/rect><\/line><\/line><\/line><\/svg><\/div>About payment<\/strong><\/span><\/a><\/div>\n\n\n\n
<\/path><\/svg><\/div>About delivery and shipping cost<\/strong><\/span><\/a><\/div>\n\n\n\n
<\/path><\/svg><\/div>About subscription<\/strong><\/span><\/a><\/div>\n\n\n\n
<\/path><\/svg><\/div>Returns \u30fbCancellations<\/strong><\/span><\/a><\/div>\n\n\n\n
<\/path><\/circle><\/path><\/svg><\/div>Attention\u30fbRequest<\/strong><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Returns As a general rule, we do not accept returns due to customer’s convenience or change of mind. The […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":10803,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"swell_btn_cv_data":"","footnotes":"","_locale":"en_US","_original_post":"https:\/\/sonomono.jp\/?page_id=9603","_wp_rev_ctl_limit":""},"_links":{"self":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/11127"}],"collection":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/comments?post=11127"}],"version-history":[{"count":4,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/11127\/revisions"}],"predecessor-version":[{"id":17591,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/11127\/revisions\/17591"}],"up":[{"embeddable":true,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/10803"}],"wp:attachment":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/media?parent=11127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}