{"id":26862,"date":"2024-05-21T09:36:46","date_gmt":"2024-05-21T00:36:46","guid":{"rendered":"https:\/\/sonomono.jp\/?page_id=26862"},"modified":"2024-05-21T09:36:47","modified_gmt":"2024-05-21T00:36:47","slug":"guide-cancel","status":"publish","type":"page","link":"https:\/\/sonomono.jp\/fr\/guide-faq\/guide-cancel\/","title":{"rendered":"Retours \/Annulations"},"content":{"rendered":"\n<h2 class=\"u-mb-ctrl u-mb-10 wp-block-heading\" style=\"line-height:1\"><span class=\"swl-fz u-fz-s\">Retours<\/span><\/h2>\n\n\n\n<p>En r\u00e8gle g\u00e9n\u00e9rale, nous n\u2019acceptons pas les retours pour des raisons de commodit\u00e9 ou de changement d\u2019avis du client. Les seules raisons acceptables sont un produit endommag\u00e9 ou erron\u00e9. Nous prenons toutes les mesures possibles pour que nos produits soient en parfait \u00e9tat avant la livraison. Toutefois, si vous recevez un produit endommag\u00e9 ou diff\u00e9rent, contactez-nous par e-mail ou par t\u00e9l\u00e9phone dans les sept jours suivant l&rsquo;arriv\u00e9e du produit. Veuillez le retourner en contre-remboursement. Nous le remplacerons.<\/p>\n\n\n\n<h4 class=\"u-mb-ctrl u-mb-10 has-swl-main-color has-text-color wp-block-heading\">\u25c6Le d\u00e9lai de retour<\/h4>\n\n\n\n<p>Contactez-nous par t\u00e9l\u00e9phone ou par e-mail dans les 7 jours suivant l&rsquo;arriv\u00e9e de votre commande (le produit ne doit pas \u00eatre ouvert). Veuillez noter qu&rsquo;apr\u00e8s le d\u00e9lai de sept jours, nous ne serons plus en mesure d&rsquo;accepter les retours ou les demandes d&rsquo;\u00e9change.<\/p>\n\n\n\n<h4 class=\"u-mb-ctrl u-mb-10 has-swl-main-color has-text-color wp-block-heading\">\u25c6Exp\u00e9dition de retour<\/h4>\n\n\n\n<p>En cas de retour ou d&rsquo;\u00e9change pour raisons personnelles, les frais de port seront \u00e0 la charge du client. Si vous avez re\u00e7u un produit incorrect ou endommag\u00e9, notre soci\u00e9t\u00e9 paiera les frais d&rsquo;exp\u00e9dition du remplacement.<\/p>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/\" data-type=\"page\"><span class=\"swl-inline-color has-swl-deep-02-color\">Retour au guide d&rsquo;utilisation<\/span><\/a><span class=\"swl-fz u-fz-s\"><span class=\"swl-inline-color has-swl-deep-02-color\"> <i class=\"icon-chevron-small-right\"><\/i><\/span><\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide u-mb-ctrl u-mb-20\" style=\"background-color:#dbdbdb;color:#dbdbdb\"\/>\n\n\n\n<h2 class=\"u-mb-ctrl u-mb-10 wp-block-heading\" style=\"line-height:1\">L\u2019annulation de commande<\/h2>\n\n\n\n<p>Toutes les commandes sont exp\u00e9di\u00e9es automatiquement apr\u00e8s confirmation. Pour cette raison, nous ne pouvons accepter les annulations, les modifications du contenu de la commande ou les modifications d\u2019adresse. Veuillez confirmer le contenu de votre commande et votre adresse de livraison avant de confirmer votre commande. Si vous avez des questions, veuillez nous contacter en utilisant le num\u00e9ro de t\u00e9l\u00e9phone d\u00e9di\u00e9 aux clients.<\/p>\n\n\n\n<div class=\"swell-block-fullWide pc-py-40 sp-py-20 alignfull\" style=\"background-color:#ffffff\"><div class=\"swell-block-fullWide__inner l-article\">\n<h2 class=\"is-style-section_ttl ff_mincho u-mb-ctrl u-mb-10 wp-block-heading\">Le guide d&rsquo;utilisation de la boutique en ligne<\/h2>\n\n\n\n<div class=\"swell-block-box-menu is-style-fill sonomono_menu_box\" data-has-gap=\"1\" data-direction=\"horizontal\" style=\"--the-box-width--mb:100%;--the-gap:8px;--the-icon-size:2em;--the-icon-color:#fff;--the-text-color:#000\"><div class=\"swell-block-box-menu__inner\">\n<div class=\"swell-block-box-menu__item has-link\" data-has-gradient=\"0\" data-icon-type=\"svg\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/order-guide\/\" class=\"swell-block-box-menu__link\"><div class=\"swell-block-box-menu__figure\"><svg height=\"1em\" width=\"1em\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 576 512\"><path d=\"M0 24C0 10.7 10.7 0 24 0H69.5c22 0 41.5 12.8 50.6 32h411c26.3 0 45.5 25 38.6 50.4l-41 152.3c-8.5 31.4-37 53.3-69.5 53.3H170.7l5.4 28.5c2.2 11.3 12.1 19.5 23.6 19.5H488c13.3 0 24 10.7 24 24s-10.7 24-24 24H199.7c-34.6 0-64.3-24.6-70.7-58.5L77.4 54.5c-.7-3.8-4-6.5-7.9-6.5H24C10.7 48 0 37.3 0 24zM128 464a48 48 0 1 1 96 0 48 48 0 1 1 -96 0zm336-48a48 48 0 1 1 0 96 48 48 0 1 1 0-96z\"><\/path><\/svg><\/div><span class=\"swell-block-box-menu__text\"><strong><strong>Commande par les r\u00e9sidentes au Japon<\/strong><\/strong><\/span><\/a><\/div>\n\n\n\n<div class=\"swell-block-box-menu__item has-link\" data-has-gradient=\"0\" data-icon-type=\"svg\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/guide-pay\/\" class=\"swell-block-box-menu__link\"><div class=\"swell-block-box-menu__figure\"><svg height=\"1em\" width=\"1em\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 256 256\"><rect width=\"256\" height=\"256\" fill=\"none\"><\/rect><rect x=\"24\" y=\"56\" width=\"208\" height=\"144\" rx=\"8\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/rect><line x1=\"168\" y1=\"168\" x2=\"200\" y2=\"168\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><line x1=\"120\" y1=\"168\" x2=\"136\" y2=\"168\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><line x1=\"24\" y1=\"96.9\" x2=\"232\" y2=\"96.9\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><\/svg><\/div><span class=\"swell-block-box-menu__text\"><strong><strong>Paiement<\/strong><\/strong><\/span><\/a><\/div>\n\n\n\n<div class=\"swell-block-box-menu__item has-link\" data-has-gradient=\"0\" data-icon-type=\"svg\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/guide-delivery\/\" class=\"swell-block-box-menu__link\"><div class=\"swell-block-box-menu__figure\"><svg height=\"1em\" width=\"1em\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 320 512\"><path d=\"M58.6 46.2C48.8 31.5 29 27.6 14.2 37.4S-4.4 67 5.4 81.7L100.2 224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32h80v32H48c-17.7 0-32 14.3-32 32s14.3 32 32 32h80v64c0 17.7 14.3 32 32 32s32-14.3 32-32V384h80c17.7 0 32-14.3 32-32s-14.3-32-32-32H192V288h80c17.7 0 32-14.3 32-32s-14.3-32-32-32H219.8L314.6 81.7c9.8-14.7 5.8-34.6-8.9-44.4s-34.6-5.8-44.4 8.9L160 198.3 58.6 46.2z\"><\/path><\/svg><\/div><span class=\"swell-block-box-menu__text\"><strong><strong>Livraison et Frais de port<\/strong><\/strong><\/span><\/a><\/div>\n\n\n\n<div class=\"swell-block-box-menu__item has-link\" data-has-gradient=\"0\" data-icon-type=\"svg\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/guide-teiki\/\" class=\"swell-block-box-menu__link\"><div class=\"swell-block-box-menu__figure\"><svg height=\"1em\" width=\"1em\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 640 512\"><path d=\"M48 0C21.5 0 0 21.5 0 48V368c0 26.5 21.5 48 48 48H64c0 53 43 96 96 96s96-43 96-96H384c0 53 43 96 96 96s96-43 96-96h32c17.7 0 32-14.3 32-32s-14.3-32-32-32V288 256 237.3c0-17-6.7-33.3-18.7-45.3L512 114.7c-12-12-28.3-18.7-45.3-18.7H416V48c0-26.5-21.5-48-48-48H48zM416 160h50.7L544 237.3V256H416V160zM208 416c0 26.5-21.5 48-48 48s-48-21.5-48-48s21.5-48 48-48s48 21.5 48 48zm272 48c-26.5 0-48-21.5-48-48s21.5-48 48-48s48 21.5 48 48s-21.5 48-48 48z\"><\/path><\/svg><\/div><span class=\"swell-block-box-menu__text\"><strong><strong>L\u2019abonnement<\/strong><\/strong><\/span><\/a><\/div>\n\n\n\n<div class=\"swell-block-box-menu__item has-link\" data-has-gradient=\"0\" data-icon-type=\"svg\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/guide-cancel\/\" class=\"swell-block-box-menu__link\"><div class=\"swell-block-box-menu__figure\"><svg height=\"1em\" width=\"1em\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 48 48\"><path d=\"M38.5 9.5C34.5 6 29.4 4 24 4c-5.2 0-10 1.8-14 5.1-.9.7-.9 2.1-.1 2.9.7.7 1.9.8 2.7.1C15.9 9.4 19.8 8 24 8c4.3 0 8.4 1.6 11.6 4.4l-3.9 3.9c-.6.6-.2 1.7.7 1.7h10.1c.8 0 1.5-.7 1.5-1.5V6.4c0-.9-1.1-1.3-1.7-.7l-3.8 3.8zM38 36c-.7-.7-1.8-.7-2.6-.1C32.2 38.5 28.2 40 24 40c-4.3 0-8.4-1.5-11.6-4.3l4-4c.6-.6.2-1.7-.7-1.7H5.5c-.8 0-1.5.7-1.5 1.5v10.1c0 .9 1.1 1.3 1.7.7l3.8-3.8c4 3.5 9.1 5.4 14.5 5.4 5.2 0 10-1.8 13.9-5 .9-.7 1-2 .1-2.9z\"><\/path><\/svg><\/div><span class=\"swell-block-box-menu__text\"><strong><strong>Retours \/Annulations<\/strong><\/strong><\/span><\/a><\/div>\n\n\n\n<div class=\"swell-block-box-menu__item has-link\" data-has-gradient=\"0\" data-icon-type=\"svg\"><a href=\"https:\/\/sonomono.jp\/fr\/guide-faq\/guide-notice\/\" class=\"swell-block-box-menu__link\"><div class=\"swell-block-box-menu__figure\"><svg height=\"1em\" width=\"1em\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 48 48\"><path d=\"M43.5 43.9h-39c-1.4 0-2.7-.7-3.5-2-.7-1.3-.7-2.7 0-4L20.5 4.1c.7-1.3 2-2 3.5-2s2.7.7 3.5 2L47 37.9c.7 1.3.7 2.7 0 4-.7 1.3-2 2-3.5 2zM24 6.1 4.5 39.9h39.1L24 6.1z\"><\/path><circle cx=\"24\" cy=\"35\" r=\"3\"><\/circle><path d=\"M24 30c-1.4 0-2.5-1.1-2.5-2.5v-10c0-1.4 1.1-2.5 2.5-2.5s2.5 1.1 2.5 2.5v10c0 1.4-1.1 2.5-2.5 2.5z\"><\/path><\/svg><\/div><span class=\"swell-block-box-menu__text\"><strong><strong>Remarques et demandes<\/strong><\/strong><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retours En r\u00e8gle g\u00e9n\u00e9rale, nous n\u2019acceptons pas les retours pour des raisons de commodit\u00e9 ou de changement d\u2019a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":26836,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"swell_btn_cv_data":"","footnotes":"","_locale":"fr_FR","_original_post":"https:\/\/sonomono.jp\/?page_id=9603","_wp_rev_ctl_limit":""},"_links":{"self":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/26862"}],"collection":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/comments?post=26862"}],"version-history":[{"count":1,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/26862\/revisions"}],"predecessor-version":[{"id":26863,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/26862\/revisions\/26863"}],"up":[{"embeddable":true,"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/pages\/26836"}],"wp:attachment":[{"href":"https:\/\/sonomono.jp\/wp-json\/wp\/v2\/media?parent=26862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}