Personal information protection policy

Privacy policy
As a mail-order business that builds on the trust of our customers, it is our social responsibility to protect the personal information of everyone involved in our business activities. We take utmost care to protect our customers’ information, offering trustable products and services.

Regarding personal information handled in all businesses, employees’ personal information, Etc. We will comply with laws and regulations set by the Japanese government regarding the handling of personal information.
We will specify the purpose of use when acquiring and using personal information, according to the nature of mail-order business model. We will not handle or use personal information beyond the necessary range to efficiently provide service to our customers. In addition, we will take appropriate management measures to prevent unintended use.
We will not provide the acquired personal information to a third party unless explicit consent of the individual or following laws and regulations.
In the case of outsourcing a third-party company for processing information, the binding contract will include clauses regarding the handling of personal information. We will provide the contractor with appropriate management and guidance regarding the handling of personal information.
When we receive a complaint or consultation regarding the handling of personal information, we will promptly investigate the facts about the content and respond in good faith within a reasonable time.
We will continuously review procedures regarding personal information protection and implement measures to protect personal information in light of changes in social conditions and the environment.

About the handling of personal information

Sonomono Inc. henceforth referred to as “The Company,” complies with the Personal Information Protection Law and the guidelines regarding the protection of personal information based on the personal information protection policy and pays close attention to the handling of customers’ personal information.

About the use of personal information

We specify the scope of our activities and purpose before collecting personal information to the extent necessary by legal and fair means. We may use personal information for the following purposes.
・ To ship purchased products, catalogs, and giveaways through our mail-order sales service.
・ To provide product and services related information through catalogs, DMs, e-mails, newsletters, telephone calls, short mail message services (SMS), apps, Etc.
・ To request participation in surveys, monitoring products, and collecting and analyzing the survey results.
・ To manage applications for campaigns and events.
・ To send a questionnaire.
・ For credit management and other related transactions.
・ To confirm transaction details and improve telephone operator services.
・ To analyze customer attributes and trends in purchasing status using information such as purchase history (including advertising and other marketing activities based on the analysis).
・ To provide customers’ purchasing information, customer service information, etc., to third parties such as advertising distribution companies and data analysis companies.
・ To respond to customer inquiries and complaints.
・ For planning, development, and improvement of our services

About the acquisition of personal information

Customers need to register personal information such as name, address, telephone number, fax number, e-mail address, date of birth, the status of transactions, Etc., when purchasing a product, request a catalog, inquire, register to receive a membership service, answer surveys, participate in monitor campaigns, or apply for a promotion on our website. You can use our website without registering personal information, but it will limit access to some pages and services.

About management of personal information

We will implement and strictly control appropriate security management measures to prevent loss, destruction, falsification, and leakage of customers’ personal information.

Regarding shared use of personal information

We select companies that take all necessary measures to protect personal information. We supervise our contractors and verify their appropriate level of protection of personal information. All personal information entrusted to the contractor will be used as necessary within the scope of the contract.

Regarding disclose of personal information to a third party

We do not disclose customers’ personal information or provide it to third parties without explicit consent. The exception is claims backed by law and presented by public institutions, such as the police.

Disclosure of personal information, complaints, and consultation

You can contact our customer information consultation desk for inquiries concerning personal information management, notification of purpose of use, information disclosure, correction, addition or deletion of content, stop using personal information, delete and suspension of provision to third parties (henceforth referred to as disclosure).
Please, contact the “Customer Information Consultation Desk” for other inquiries, complaints, and consultations regarding your personal information.

About our website security

We protect all personal information registered on our website using SSL encryption technology (Secure Sockets Layer). SSL is the most widely deployed cryptographic protocol to provide security over internet communications. SSL encrypts all customers’ information received by the server.

About cookies

Our site uses “cookies” to provide better service to our customers. Cookies are small text files placed on your computer via your browser when you visit a website. We use cookies to collect activity data on our website but no personal information. Cookies cannot identify you personally. If you allow cookies to be sent and received in your browser settings, our website can retrieve cookies from your browser. Please note that your browser will only send cookies sent and received by the website’s servers to protect your privacy. You can refuse to receive cookies by changing your browser settings. However, be aware that you may not be able to use some services on our website.

About cookie settings

You can select the settings for sending and receiving cookies from “Allow all cookies,” “Deny all cookies,” “Notify user when cookies are received,” and so on. The setting method differs depending on the browser. Please check the “Help” menu of your browser for how to set cookies.
Please note that if you set your browser to reject all cookies, it may restrict the use of services that require authentication.

Purpose of use of cookies

This site may use cookies mainly for the following purposes.

To improve usability and provide a better user experience.
To analyze data such as the number of users, traffic, Etc.

About Google Analytics

Our website incorporates “Google Analytics” technology by Google. This tool uses cookies to collect users’ data. The collected data is anonymous and not personally identifiable.
You can refuse Google Analitycs data collection by disabling cookies on your browser. Please, refer to the Google Analytics Terms of Service and the Google Policy and Terms pages for more information about data collection.
Google Analytics Terms of Service
https://marketingplatform.google.com/about/analytics/terms/us/
Google Policy and Terms
https://policies.google.com/technologies/ads?hl=en
Use of Information Received from Google Analitycs Partners
https://policies.google.com/technologies/partner-sites?hl=en

About the use of advertisement distribution

We use advertisement distribution services provided by diverse companies to analyze advertising effectiveness. We provide cookies and advertisement identifiers to third parties, and those parties will use them as personal data. In addition, third-party companies may acquire and use your visit/behavior history information on this site by using cookies. Third-party companies will handle the collected Visit/behavior history information following their privacy policy.
[Advertising distributor partners]
・ Yahoo Japan Corporation
・ Google GK
・ Facebook Japan Co., Ltd. (Instagram, Facebook)
・ Meta Platforms, Inc.
・ LINE Corporation
・ Twitter, Inc.

You can opt-out of having your site activity available to third-party companies by contacting them on the following websites.
・ Yahoo Japan Corporation (Japanese only)
https://btoptout.yahoo.co.jp/optout/index.html
・ Google GK (advertising)
https://policies.google.com/privacy?hl=en&gl=jp
・ Google GK (Google Analytics)
https://support.google.com/analytics/answer/181881?hl=en
・ Facebook Japan Co., Ltd. (Instagram)
https://www.instagram.com/about/legal/privacy/
・ Facebook Japan Co., Ltd. (Facebook)
https://www.facebook.com/policies/cookies/
・ Meta Platforms, Inc.
https://developers.facebook.com/docs/audience-network/optimization/best-practices/an-policy
・ LINE Corporation (Japanese only)
https://optout.tr.line.me/
・ Twitter, Inc.
https://business.twitter.com/en/help/troubleshooting/how-twitter-ads-work.html

Child privacy

Children under the age of 15 must obtain their parents or guardians (henceforth referred to as “guardians”) permission before using our website and linked websites. Please, contact the “Customer Information Consultation Desk” below if you are a guardian who wants to delete data registered by your child or have other inquiries.

Governing law

We are bounded in all our business operations and website by current applicable Japanese laws. Due to the open nature of the internet, our website has access from all over the world. However, there is no claim or implication that our website content is appropriate or available for all countries. Non-Japanese residents may access our website at their discretion and take full responsibility for compliance with their local laws.

Court of competent jurisdiction

In case of a business dispute, the Fukuoka District Court shall be the exclusive agreement jurisdictional court of the first instance.

Customer information consultation desk

Personal Information Protection Manager	Emi Hidaka, President, and CEO
Contact company	Sonomono Inc. Address：Fit Keyaki 602, 2-16-6 Kego, Chuo Ward, Fukuoka, 810-0023, Japan TEL： (+81) 092-406-3221 E-mail： info@sonomono.co.jp

Privacy policy update

Last Modified: 1 April 2022. All changes applied after this date substitute previous versions.
To protect customers and comply with changes in laws and regulations, we may revise and update the content of our “Personal Information Protection Policy” and “Handling of Personal Information.” We encourage our customers to check regularly.