User guide・FAQ

Online shop usage guide

International orders delivery

We offer two delivery options for international orders: EMS Japan Post and ZenMarket.

EMS Japan Post is a reliable international courier service provided by Japan Post. It offers insurance coverage and a tracking number for added peace of mind during delivery. Please note that EMS Japan Post delivery is unavailable for customers residing in the EU.

ZenMarket is a convenient shopping service that enables customers worldwide to shop directly from Japanese stores and deliver their purchases internationally to any specified address.

Please select the delivery method that best suits your needs and preferences.

Click here for international delivery details

Frequent questions

If you still have problems after checking this page, or the solution to your problem is not listed, please contact us using the inquiry form.

FAQ about “My Page”

How to stop receiving email newsletters.

To stop receiving newsletters, you can change your settings under “Change Customer Information” in “My Page.” Alternatively, there is an unsubscribe link at the bottom of each newsletter.

After you log in to My Page, click on “Change Customer Information.”
Uncheck the box for “Receive Notifications” and then click the “Proceed to Confirm Registration” button at the bottom of the page.
If you see “I Don’t Need Notifications,” click the “Change to These Details” button at the bottom of the page.

I forgot my registered email address. Can sonomono provide it to me?

Please contact us via our toll-free number or the “Contact Form”. Phone number: 0120-361-160 [Reception hours] 9:00 to 17:00 (excluding Saturdays, Sundays, holidays, and New Year’s holidays).

I forgot my password. Can sonomono provide it to me?

Due to privacy concerns, we do not have access to your password.
Please use the link provided to reset your password.