FAQ about Payment

Where is the payment form attached?

The invoice, sent in an envelope, will arrive separately at a later date from GMO Payment Service, Inc. You can pay at major convenience store chains, post offices (Japan Post Bank), banks, or through payment apps. Please check the payment deadline on the invoice/payment slip and pay by that date.

If the orderer and recipient have different addresses and names

About one week after the products are shipped, an envelope sent by GMO Payment Service, Inc. will arrive at the orderer’s address. Please pay at a nearby post office or convenience store by the deadline printed on the payment slip.

I would like a replacement payment slip.

If you have lost your invoice/payment slip or need it reissued for another reason, please contact GMO Payment Service, Inc. directly.

Customer FAQ: Use the chatbot and select “I want to have my invoice reissued (I lost it).”
Telephone: 0570-666-350 (weekdays, 10:00 a.m.–5:00 p.m. Japan time)

I missed the payment deadline.

Please contact GMO Payment Service, Inc., which administers the post-payment service. If the deadline has passed, the payment provider may add a collection administration fee of ¥297 (tax included) to the amount due.

Customer FAQ
Telephone: 0570-666-350 (weekdays, 10:00 a.m.–5:00 p.m. Japan time)

Why was I told that I cannot use post-payment?

When you use GMO Post-Payment, GMO Payment Service, Inc. assesses your application according to its own criteria. If you do not meet those criteria, you cannot use the service. The screening criteria are not disclosed. Thank you for your understanding.

Your application may be declined in the following cases. It may also be declined for other reasons based on the screening criteria.

You have an unpaid transaction for which payment has not yet been confirmed.
Please allow 2–3 days for payment to be confirmed.
You have exceeded the post-payment limit of ¥55,000 (tax included).
- This limit includes post-payment purchases made at other stores.
- If your order exceeds the limit, please select credit card payment. If you select post-payment for an order exceeding the limit, a payment slip cannot be issued. Please take care.

I have a subscription. Is it possible to change the payment method?

You can easily change your payment method on your “My Page”.
If you want to change the payment method from the next delivery, change it at least 5 days before the scheduled delivery date. Changes are accepted considering the next month after the shipping date.

Is it possible to issue a receipt?

[For credit card payment]
The “statement of transaction” (receipt) is enclosed with the product. Please, use it as an invoice.

[For deferred payment]
After paying the transfer handling slip (振込取扱票) you will receive a transfer receipt (振込受領証). Please, use it as an invoice.

I have received another invoice even though I have already paid.

It may take several days for your payment to be confirmed, so a payment reminder may cross in the mail with your payment. If you receive an invoice or email more than five days after paying, please contact GMO Payment Service, Inc.

GMO Payment Gateway, Inc. | Telephone: 0570-666-350 | Hours: 10:00 a.m.–5:00 p.m. (excluding weekends, public holidays, and the year-end/New Year holidays)

I would like to check the status of my GMO Post-Payment.

You can check your payment status and other details via “Check Order Information / Make a Payment.”

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