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Overseas order process
When ordering by EMS Japan post
EMS Japan Post is a reliable international courier service. However, due to unforeseen circumstances, the service to some countries is suddenly interrupted. When it happens or if the customer lives in a country member of the EU, we recommend using Zenmarket.
Please click the link below and fill in the necessary information to receive your order via EMS Japan Post.
The process proceeds as follows.
- The customer sends an email with all necessary shipping information and product name and quantity.
- Based on the information, we check with Japan Post if there are no shipping restrictions.
- If there are no shipping restrictions, we calculate the shipping cost and delivery time based on the order weight and destination.
- We send an email to the customer informing if the delivery is possible or not. If there are no shipping restrictions, we also notify the total cost of the order (product price, shipping cost, etc.).
- If the customer does agree with the total price, we send a second email with a payment link.
- The customer clicks on the payment link URL and opens a page for international payment processing.
- The customer fills in the required information and checks out by credit card (major international cards accepted).
- We confirm the payment and prepare the order for shipping.
- We send a shipping notification email to the customer with the tracking number of the marcel.
- The customer receives the order and pays for import taxes if applicable.
Important
- Please note that you are purchasing an import of personal items. Your local courier company may ask you to pay import taxes according to local laws.
- To mitigate any unforeseen issues, we kindly request our clients to confirm with their local post office regarding any import restrictions that may apply to our items.
- No refunds will be issued for returned packages due to incorrect shipping details, customs rejection, or unclaimed orders at the local post office or PO box.
When ordering by ZenMarket
- Add the product to your cart.
Click on the “Add to cart” button of the ZenMarket banner, and the product page URL will be automatically added to your purchase history. If you already have an account, the Zenmarket system will prompt you to log in. Otherwise, you can register as a new user and create an account. To purchase multiple products, click the “Add to Cart” button for each item from the product page. - Order Confirmation.
Zenmarket will contact you to confirm the order content. Therefore, ZenMarket will confirm the price and product availability with the sonomono and provide you with a quotation. - Payment.
Once the payment fee for the product is confirmed, you can proceed with the payment. - Product Arrival & Storage at ZenMarket Warehouse.
ZenMarket will purchase the product on your behalf. The lead time from sonomono to Zenmarket warehouse is 2-3 days. However, back-ordered items may take longer. - Select an international shipping method.
Once the item has arrived at the ZenMarket warehouse, a representative will contact you to confirm the delivery address and shipping method. - Payment of international shipping charges.
You can pay the international shipping fee once your order has been packed and weighed. - Once the payment is confirmed, the order takes 1-2 weeks to be delivered.
Click the below link to check the ZenMarket delivery process explanation in different languages.
